Customer Service/Sales Support Representative

LJ Recruitment; Colchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading business in Colchester is seeking a Customer Service/Sales Support Representative to provide exceptional service in a fast-paced environment. This office-based role involves handling customer enquiries, processing orders, and maintaining customer satisfaction, all within a supportive team that values care and collaboration.

Benefits

25 days holiday plus bank holidays

Free on-site parking

Competitive salary

Collaborative working environment

Qualifications

• At least 2 years' experience in a similar customer service or office-based support role.
• Confident speaking with customers over the phone and via email.

Responsibilities

• Handle inbound enquiries and process orders efficiently.
• Provide aftersales support and resolve customer issues timely.
• Maintain accurate customer records.

Skills

Communication skills

Attention to detail

Team player

Customer service

Job description

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of 28,000 plus up to 500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.