Customer Service / Sales Support Exec - Global Leader. Hybrid

VoiceWorks; Caerphilly; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a global leader as a Customer Service / Sales Support Exec in Caerphilly. You'll play a critical role in ensuring customer satisfaction by managing accounts and resolving issues while enjoying a competitive salary and excellent company benefits. If you thrive in a dynamic environment and are dedicated to providing first-class service, we want to hear from you.

Benefits

Pension Scheme

Annual Bonus Scheme

Discounted Private Health

Qualifications

• Experience in customer service roles.
• Comfortable using Microsoft Office and CRM software.
• Basic understanding of export trade is advantageous.

Responsibilities

• Manage customer accounts and ensure satisfaction.
• Communicate effectively via phone and email.
• Resolve customer issues and process orders efficiently.

Skills

Customer Service

Client Relations

Internal and External Communication

IT Literate

Microsoft Office

CRM Software

Export Trade

Tools

SAP

Job description

Join our winning team.

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If youre ready for a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, wed love to hear from you.

The Role At a Glance

Customer Service / Sales Support Exec

Caerphilly Office Based 3 Days Per Week / Hybrid Working

Competitive Market Salary

Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More

Permanent - Full Time - 35 Hours Per Week

Company: Global Distributor of chemicals & ingredients used in everyday products

Culture: Work with real purpose. Grow how you want to. Be who you are

Your skills / background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade.

As a Customer Service / Sales Support Exec, you will be the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust.

What Your Day Might Look Like

Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts

Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business

Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools

Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs

Understanding, prioritising and escalating our customers issues and following through to resolution

Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently

About You

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.

A basic understanding of Export Trade would be an advantage.

You delight in investigating customer problems, getting to the root cause and putting them right.

You are friendly, organised and resilient.

Who We Are

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees physical, emotional, and financial wellbeing.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values

• Serious about safety
• We do what we say
• Where people matter
• Valuable to others
• Together we win
  
  

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

Your Background / Previous Roles May Include

Customer Support Representative, Customer Care Agent, Customer Relations Specialist, Customer Support, Client Support Representative, Customer Assistance Representative, Customer Solutions Representative, Customer Service Associate, Client Support Specialist, Customer Service Advisor, Client Relations.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.