Customer Service & Sales Support Associate

ACS Staffing Solutions; Corby; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service/Sales Support Associate to join their dynamic team in Corby. This role is pivotal in ensuring smooth order processing, customer service excellence, and effective sales support. You will collaborate with supply chain, logistics, and finance teams to meet customer demands and streamline operations. The ideal candidate will be personable, resilient, and possess strong IT skills, particularly in Excel. This position offers a competitive salary and the chance to work in a supportive environment alongside a small, dedicated team. If you're passionate about customer service and eager to contribute to a thriving organization, this opportunity is perfect for you.

Qualifications

• Experience in customer service and sales support roles is essential.
• Strong IT skills, particularly in Excel, are required.

Responsibilities

• Manage order processing and fulfilment tasks for customers.
• Provide sales support and liaise with various departments.
• Handle customer queries regarding delivery, pricing, and products.

Skills

Customer Service Operations

Sales Processes

IT/Systems Use

Excel Skills

Problem Solving

Active Listening

Critical Thinking

Results Orientation

Tools

CRM Software

Job description

Customer Service/Sales Support Associate
Corby
Hours - Monday to Friday 40 hrs pw
Salary £26-28k

Our Corby based client is recruiting a Customer Service and Sales Support Associate role on a permanent basis to be responsible for all order processing, fulfilment and customer service tasks associated with customers and products. The role provides sales support to the team and demand planning support. This role needs to liaise with supply chain, logistics, operations, finance and customers to ensure prompt execution of customer orders.

Duties:

1. Customer service & fulfilment
2. Order entry
3. Cancelling down out of stocks for distributors and creating new orders
4. Dealing with customer delivery queries
5. Dealing with pricing queries
6. Dealing with product queries
7. Dealing with sales team queries
8. Account administration
9. Global Shop / WMS order completion
10. WMS pick list production
11. Logistics / fulfilment
12. Booking delivery slots & documentation
13. Fulfilling e-direct orders and documentation for healthcare
14. Completing export documentation and managing the distributor fulfilment process (specific by distributor)
15. Completing dangerous goods documentation
16. Re-booking pickup and delivery slots when deliveries are refused
17. Cost control
18. Samples and trial product administration (moving to tracking)
19. Demand planning and forecasting
20. Updating commercial forecast file following alignment with customer / distributor forecasts
21. Liaising with distributor demand planning
22. Inventory checking and stock availability communication to NHS, customers and distributors
23. Order chasing
24. Tender response and collation of information
25. Distributor set up administration
26. Pro-active order development (understanding product purchase trends and asking for orders)
27. Aged stock promotion
28. Meetings with NHS and distributor planning functions
29. Change management (existing products specification changes and discontinuations communication)
30. New business (small opportunities)
31. Small distributor account management
32. Sales support admin (Packaging forms, PDI set-up forms, NPD forms)
33. Supporting CRM opportunity tracking and data integrity
34. Pricing administration

About you:

• Sees themselves as part of the branded team and part of the wider customer service team. A true team player
• Is experienced with dealing with customers, considered to be personable and focused
• Is experienced with IT/systems use, with good Excel skills
• Has experience and capability of managing internal communications cross functionally
• Is looking to continuously improve and can demonstrate ability to remain calm under pressure
• Self-Management
• Adheres to health, safety and environmental policies and procedures to ensure safety and wellbeing of self, other staff and visitors
• Is assertive, optimistic, resilient and welcomes change
• Engages interest and participation of others
• Proactively contributes to the team
• Is self-aware and has a collaborative approach to dealing with others
• Is self-motivated and able to work under pressure

Knowledge, Skills and Attributes required:

• Knowledge of customer service operations
• Knowledge of sales processes
• Knowledge in sales and business development
• Knowledge in training and presenting
• Knowledge of healthcare useful but not essential

Skills (way in which knowledge is used):

• Results orientation
• Idea generation - generating different approaches to issues
• Active listening - listening to what other people are saying and asking questions for clarification
• Critical thinking - using logic and analysis to define different approaches
• Sufficient understanding of product specifications to enable a detailed discussion with the customers
• Learning agility - the ability to learn from situations and adjust behaviour for improved outcomes
• Problem solving - keeping an open mind

Abilities:

• Organise daily tasks in order to optimise the time available
• Effectively manage customer demands to prioritise tasks at times of high demand
• Use computer packages proficiently - so can communicate effectively and understand how to manipulate data
• Prepare all work in an accurate and timely manner
• Be flexible - in order to meet with customers, must be willing to adjust daily routine to facilitate responses
• Be able to deal with a number of tasks at any one time, including the management of projects in a timely fashion
• Prepare reports as and when required - e.g. post visit reports
• Maintain diary planner and ensure effective use of time

On offer is a competitive salary up to £28k, and a supportive work environment working as part of a small team of 3.

If interested, please apply here or call Kim Clayton to find out more.