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Customer Service & Sales Representative

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Dalkeith

On-site

GBP 20,000 - 30,000

Full time

Yesterday
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Job summary

A growing promotions company in Edinburgh seeks a passionate Customer Service & Sales Representative to join their fundraising team. In this role, you'll engage with the public, encouraging them to support meaningful causes. Ideal candidates should be confident communicators with a drive for success and a commitment to positive social impacts.

Benefits

Uncapped commissions with weekly pay
Full training in sales and communication
Ongoing support from experienced mentors
Career development opportunities
Chance to make a real social impact

Qualifications

  • Experience in customer service, telesales, fundraising, or hospitality is a plus but not essential.
  • Outgoing, approachable, and confident in conversation.
  • Motivated by goals and rewards.

Responsibilities

  • Engage with the public in busy areas, raising awareness and securing donors.
  • Adapt approach using empathy for impactful communication.
  • Work towards daily and weekly goals with uncapped commissions.

Skills

Communication
Empathy
Teamwork
Adaptability
Goal-oriented

Job description

Job Description

Customer Service & Sales Representative

Location: Edinburgh

Are you a confident communicator with a passion for people and purpose? If you thrive in fast-paced environments and are looking to build a career that combines performance and positive impact, this opportunity could be a perfect fit.

We're recruiting on behalf of a growing promotions company in Edinburgh that partners with some of the UK's most respected charities. They are looking for driven, outgoing individuals to join their face-to-face fundraising team and help make a real difference through public engagement and ethical sales.

About the Role:

As a Customer Service & Sales Representative, you'll be at the forefront of charitable campaigns engaging with the public, raising awareness, and encouraging long-term support for meaningful causes. Your ability to connect with people can directly lead to social change.

Key Responsibilities:
  1. Public Engagement: Approach members of the public in busy areas like shopping centres, high streets, events, and transport hubs. Start conversations that spark interest and build trust.
  2. Sales & Fundraising: Clearly explain the value of regular charitable giving and secure new long-term donors through compelling conversations.
  3. Personalised Communication: Adapt your approach based on who you're speaking to, using empathy and emotional intelligence to make each message relevant and impactful.
  4. Customer Experience: Answer questions, ease concerns, and ensure every interaction feels positive and genuine.
  5. Campaign Representation: Be a credible, enthusiastic ambassador for the cause, maintaining high standards of professionalism at all times.
  6. Target Achievement: Work towards daily and weekly goals. Your performance will directly influence your earnings through an uncapped commission structure.
  7. Team Collaboration: Contribute to a supportive and high-energy team. Share tips, celebrate wins, and take part in regular coaching sessions and group briefings.
Who We're Looking For:

We welcome candidates from all backgrounds. Experience in customer service, telesales, fundraising, or hospitality is a plus but not essential. What matters most is your ability to engage with people, your drive to succeed, and your commitment to meaningful work.

Ideal candidates will be:

  • Outgoing, approachable, and confident in conversation
  • Motivated by goals and rewards
  • Empathetic and emotionally intelligent
  • Resilient, adaptable, and eager to learn
  • Team-oriented with a positive mindset
What's on Offer:
  • Uncapped commissions with weekly pay
  • Transparent On-Target Earnings (OTE) structure
  • Full training in sales, communication, and campaign knowledge
  • Ongoing support from experienced mentors
  • Career development opportunities into leadership and management roles
  • A chance to make a real social impact every day

If you're ready to build a career where your communication skills create real-world results, apply today and become part of a team that's transforming passion into purpose.

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