Customer Service & Sales Lead

Silver Planet Group; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an ambitious individual for a customer service role with sales responsibilities. This position offers competitive salary, career growth opportunities, and a dynamic work environment, making it an excellent opportunity for someone eager to develop their career.

Benefits

12% annual performance bonus

Up to 6% pension contribution

25 days leave, plus bank holidays

Life insurance

Annual personal development budget

Regular staff events

Qualifications

• Understanding of sales processes and techniques.
• Verbal and written communication skills.
• Ability to manage multiple queries.

Responsibilities

• Contact customers to discuss their requirements.
• Generate leads and convert them into customers.
• Maintain accurate customer records and sales data.

Skills

Communication

Negotiation

Problem-solving

Organization

Job description

Are you in a Customer Service role but you're looking for a job with more responsibility? Or perhaps you are already supporting with the sales process but you're looking for more growth opportunity? We are looking for an ambitious individual to join our successful and rapidly growing client.

This role requires a versatile individual with strong communication and negotiation skills, who can assist with a wide range of inquiries. The ideal candidate will be sales, customer-focused, adaptable, and able to handle a dynamic fast-paced environment.

The Package

• Competitive salary up £30,000.00 - £35,000.00 per annum
• 12% annual performance bonus
• Up to 6% pension contribution
• 25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
• Life insurance
• £600 annual personal development budget
• Regular staff events
• Opportunities for career growth and development.
  
  

Key Responsibilities

• Contact customer and clients either by phone or email to discuss their requirements
• Prospecting for new clients, generating leads, and converting them into customers
• Managing customer/ client relationships, and achieving sales targets
• Working closely with marketing and other teams to align sales efforts and ensure a cohesive customer experience
• Following up with customers after sales to ensure satisfaction and address any issues
• Maintaining accurate customer records, sales data - updating CRM salesforce
• Maintain and update tracker spreadsheets effectively - looking at process and streamlining
• Provide administration and customer services support to the Senior Planner and project co-ordinators
  
  

Key Requirements

• Understanding of sales processes, techniques, and best practices
• Verbal communication skills, including active listening, for confidently and clearly resolving queries
• Written communication and accurate typing skills
• Organisation skills for managing multiple customer queries simultaneously
• Problem-solving skills for resolving complex customer queries
• Keen to develop and grow your career
  
  

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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