Customer Service/Sales Expert

Travis Perkins; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading building supplies company in Swindon is seeking a Customer Sales Expert to engage with customers, deliver high-quality service, and manage sales. Ideal candidates should have strong customer service and sales skills, and the ability to build relationships. The role offers competitive pay and benefits, including bonuses and a supportive development scheme.

Benefits

Annual colleague bonus

Contributory pension

Private healthcare

Life assurance

Group discounts

Online retailer discounts

Qualifications

• Experience in customer-facing roles, able to provide great customer service.
• Ability to manage large customer accounts.
• Strong relationship-building skills.

Responsibilities

• Deliver high standards of service and build relationships with customers.
• Handle customer requests and provide product information.
• Ensure safe movement of products around the branch.
• Adhere to safety policies and procedures.

Skills

Customer service

Sales skills

Relationship building

Adaptability

Job description

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Customer Sales Expert - Swindon,SN5 7UN

Working Hours:Permanent - Monday to Friday 7:30am to 5pm + Alternate Saturday Mornings 8am to Midday

Joining our friendly and hard working family as aCustomer Sales Expertat our Travis Perkins Branchon West mead Drive, Swindon, SN5 7UN, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in Travis Perkins branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
• You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

What experience do you need?

This is a key customer facing role, you need the ability to provide great customer service and sales skills, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Expert.

Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a Customer Sales Expert in Travis Perkins gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.

You’ll also receive a Competitive pay + benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, ShareSave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!