Customer Service/Sales Expert

Travis Perkins plc; Bridgwater; On-site; GBP 22,000 - 30,000; Full time

Job summary

Travis Perkins is seeking a Customer Service/Sales Expert to join their Bridgwater branch. The role involves building relationships with customers, ensuring safety, and supporting sales. With competitive pay and benefits, this position also offers opportunities for personal development and career growth in a welcoming environment.

Benefits

Annual bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Discounts at leading retailers

Qualifications

• Excellent customer service skills and relationship-building abilities are required.
• Experience managing customer accounts is beneficial but not mandatory.
• Highly adaptable and resilient in a fast-paced environment.

Responsibilities

• Build strong relationships with customers and deliver high standards of service.
• Handle customer requests, provide product information, and assist with purchases.
• Ensure the safe movement of products and adhere to safety policies.

Skills

Customer Service Skills

Relationship Building

Teamwork

Adaptability

Communication

Job description

Joining our friendly and hardworking family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers who come into your branch; playing a vital role in our continued success, providing a first-class service, and ensuring the safety of colleagues and customers at all times.

What will I be doing?

No two days are the same in TP branch life, but here are some key responsibilities:

• Building strong relationships with customers to deliver high standards of service—being helpful and friendly, often getting to know customers by name.
• Handling requests from customers, providing product information, preparing quotes, and assisting with purchases to improve sales performance.
• Ensuring the safe and correct movement of products around the branch.
• Adhering to all safety policies and procedures to maintain high safety standards.

What experience do you need?

This is a customer-facing role requiring excellent customer service skills, relationship-building abilities, and teamwork. Experience managing large customer accounts is beneficial, but we can teach you the rest.

Does this sound like you?

If you can say ‘Yes’ to the following characteristics, you might be a great fit:

• Highly adaptable, resilient, and tenacious, with high energy and drive.
• Thrives in a fast-paced, dynamic environment.
• Friendly and outgoing, comfortable communicating face-to-face with customers and building relationships.

As a TP Customer Service/Sales Expert, you'll have opportunities to develop your career through our TP development schemes, supported by personalized development plans aligned with our values.

You will receive £Competitive pay + Benefits, including an annual bonus, contributory pension, private healthcare, life assurance, sharesave scheme, and discounts across the Travis Perkins Group, plus online discounts at leading retailers. Our working hours promote a healthy work-life balance, with most customers choosing to enjoy weekends and bank holidays off.

Despite our size, Travis Perkins values a family-run business ethos and a forward-thinking mindset. We are proud to be one of the UK’s Top Employers since 2010, offering extensive career opportunities across our five leading businesses, operating from over 1,400 outlets with more than 20,000 colleagues.

We are committed to becoming a truly inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves.

You be you, it makes us, us.