Customer Service & Sales Assistant

Hines; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their vibrant team. In this role, you will support sales and leasing efforts while providing exceptional customer service. Your responsibilities will include managing student inquiries, assisting with marketing activities, and preparing documentation for new residents. This is a fantastic opportunity to grow within a company that prioritizes employee well-being and development, offering a dynamic work environment and a commitment to excellence. If you're enthusiastic and eager to learn, this position is perfect for you.

Benefits

Comprehensive Training

Competitive Compensation

Robust Benefits

Generous Vacation Packages

Qualifications

• Outgoing and enthusiastic team member focused on customer satisfaction.
• Willingness to learn and develop through training and feedback.

Responsibilities

• Manage student-related queries and provide administrative support.
• Assist with marketing activities and ensure the Marketing Suite is ready.
• Prepare documentation and welcome packs for new residents.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Education

High School Diploma

Relevant Training

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Role Profile

To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. Responsibilities include, but are not limited to:

• Manage all general student-related queries and correspondence.
• Provide weekly performance updates to the management team.
• Ensure our Marketing Suite is kept up to date and ready for site tours.
• Make appointments and assist with viewings of the Marketing Suite.
• Participate in face-to-face marketing activities such as student fairs and experience programmes.
• Inspect flats, rooms, and kitchens during turnaround periods.
• Assist with the summer turnaround period, including resident check-outs and check-ins.
• Prepare documentation and welcome packs for new residents.
• Represent as Ambassadors for Front-Of-House.
• Manage, improve, and update office information systems.

Qualifications

Our Values and Ideal Person Specifications:

We have great people who put the customer at the forefront of everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto’s service and offerings.

• Outgoing and happy team member
• Enthusiastic
• Willingness to participate in social experiences
• A desire to learn and develop continually
• Willing to attend relevant training sessions
• Willing to seek feedback and improve processes

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across property types such as living, office, retail, mixed-use, logistics, and life sciences—aimed at enhancing value, connection, and inspiration. Our strategic approach combines local expertise with global knowledge, taking calculated risks to exceed expectations and tailor solutions for our clients.

While our projects are renowned for city enhancements and sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees across 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people through comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By focusing on growth and wellbeing, we foster an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time, please.