Customer Service & Sales Assistant

Hines; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a key player in enhancing customer experience in the real estate sector. This role offers the chance to engage with students, manage inquiries, and support marketing initiatives, all while working in a dynamic environment focused on growth and innovation. With a commitment to excellence and a diverse portfolio, this position promises opportunities for personal and professional development. Be part of a team that values feedback, fosters inclusivity, and prioritizes employee wellbeing, making a significant impact on the community and clients alike.

Benefits

Comprehensive training

Competitive compensation

Generous vacation packages

Benefits package

Qualifications

• Outgoing and cheerful team member with a customer-first mindset.
• Enthusiastic and proactive with a desire to learn and develop.

Responsibilities

• Manage student-related queries and provide administrative support.
• Assist with marketing activities and prepare documentation for new residents.

Skills

Customer Service

Communication

Teamwork

Proactivity

Education

High School Diploma

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Role Profile

To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. Responsibilities include, but are not limited to:

• Manage all general student-related queries and correspondence.
• Provide weekly performance updates to the management team.
• Keep the Marketing Suite updated and ready for site tours.
• Make appointments and assist with viewings of the Marketing Suite.
• Participate in face-to-face marketing activities such as student fairs and experience programmes.
• Inspect flats, rooms, and kitchens during turnaround periods.
• Assist with summer turnaround activities, including resident check-outs and check-ins.
• Prepare documentation and welcome packs for new residents.
• Represent as Ambassadors for Front-Of-House.
• Manage, improve, and update office information systems.

Qualifications

Our Values and Ideal Person Specifications:

We value great people who put the customer at the forefront of everything we do. The successful candidate will be encouraged to have fun while remaining dedicated to improving aparto’s service and offerings.

• Outgoing and cheerful team member.
• Enthusiastic and proactive.
• Willingness to participate in social events.
• A desire to learn and develop continually.
• Willing to attend relevant training sessions.
• Open to seeking feedback and improving processes.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across property types such as living, office, retail, mixed-use, logistics, and life sciences—aimed at enhancing value, connection, and inspiration. Our strategic approach combines local expertise with global knowledge, taking calculated risks to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for city enhancement and sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees across 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people through comprehensive training, competitive compensation, benefits, and generous vacation packages. Our focus on growth and wellbeing fosters an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.