Customer Service/Sales Agent

Office Angels; Glasgow; Hybrid; GBP 23,000; Full time

Job summary

A leading company is hiring a Customer Service Administrator in Glasgow. This role involves managing customer relationships, upselling, and ensuring high client satisfaction. Ideal candidates will possess strong communication and sales skills, and a solid understanding of MS Office, particularly Excel. Initial training will be provided in Glasgow before transitioning to a work-from-home arrangement.

Qualifications

• Confident and professional telephone manner.
• Ability to thrive in a fast-paced sales environment.
• Genuine drive to achieve clients' results.

Responsibilities

• Manage existing and new customer relationships.
• Upsell products during client interactions.
• Handle incoming inquiries and issue quotations.

Skills

Communication skills

Customer-focused attitude

Sales abilities

Excellent MS Office skills

Job description

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Job Advert: Customer Service Administrator

Location: Glasgow (WFH)

Salary: £23, per annum

Contract Type: Permanent

Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)

Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre.

This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.

Key Responsibilities:

• Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
• Upsell products during client interactions to maximise sales opportunities.
• Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
• Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
• Liaise with clients regarding lead times, updates, and order statuses.
• Track sales leads and inquiries, maintaining accurate and updated records.
• Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
• Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.

To Succeed in This Role, You Should Have:

• A confident and professional telephone manner with excellent communication skills.
• The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
• A customer-focused attitude, always aiming to provide the highest level of service.
• A genuine drive and ambition to achieve exceptional results for clients.
• Excellent MS Office skills, particularly proficiency in Excel.

Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.

Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.