Customer Service Sales Advisor

Michael Page (UK); Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic fuel distribution company based in Southampton is seeking a Customer Service Sales Advisor. In this role, you will respond to customer inquiries, process orders, and work towards sales targets. You will join a supportive team culture while benefiting from a competitive salary, commissions based on performance, and a range of employee perks.

Benefits

Competitive base salary

Commission based on actual sales performance

25 days annual leave

Life assurance at 4x basic salary

Contributory pension scheme

Employee perks portal

Enhanced maternity and paternity leave

Company events

Qualifications

• Experience in a customer service or sales-based role required.
• Ability to meet or exceed performance targets is essential.
• Proficiency in Microsoft Office and CRM systems needed.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Process customer orders and follow up on their status.
• Achieve sales targets through inbound and outbound calls.

Skills

Communication

Interpersonal Skills

Self-motivation

Attention to Detail

Tools

Microsoft Office

CRM systems

Job description

• Opportunity to join the company thriving on growth.
• Local role based in Southampton

About Our Client

Our client is a dynamic and growing fuel distribution company with its head office based in Southampton. As part of a larger European group, the company combines the strength and stability of a major corporate with the agility and innovation of a medium-sized business. They are committed to fostering a customer-centric culture and developing teams who are passionate about delivering excellent service.

Job Description

The key responsibilities for the Customer Service Sales Advisor role are:

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  Respond to customer calls and emails promptly and professionally, meeting agreed service level targets
• 
  
  Accurately process customer orders and follow up to ensure expectations are met
• 
  
  Work closely with Account Managers and Business Development Managers to support promotional campaigns
• 
  
  Achieve and exceed agreed sales targets through inbound and outbound calls
• 
  
  Maintain customer records and activity logs in the company's CRM system
• 
  
  Identify opportunities to re-engage non-trading customers
• 
  
  Collaborate with internal departments to ensure a smooth customer journey
• 
  
  Continuously contribute to improvements in service quality and operational processes
• 
  
  Represent the voice of the customer within the business

The Successful Applicant

The successful candidate for the Customer Service Sales Advisor role is someone with the following:

• 
  
  Previous experience in a customer service or sales-based role
• 
  
  Proven ability to meet or exceed performance targets
• 
  
  Strong communication and interpersonal skills with the ability to influence and negotiate
• 
  
  Self-motivated, reliable, and enthusiastic
• 
  
  Able to work independently and manage multiple priorities in a fast-paced environment
• 
  
  Proficient in Microsoft Office and CRM systems
• 
  
  High attention to detail and commitment to delivering quality service
• 
  
  Comfortable working in a collaborative, results-driven team

What's on Offer

The candidate for the Customer Service Sales Advisor role will receive:

• 
  
  Competitive base salary
• 
  
  Commission based on actual sales performance
• 
  
  25 days annual leave
• 
  
  Life assurance at 4x basic salary
• 
  
  Contributory pension scheme (4.5% employer and employee)
• 
  
  Employee perks portal and referral programme
• 
  
  Enhanced maternity and paternity leave
• 
  
  Company events and a supportive team culture