Customer Service Sales Advisor

TN United Kingdom; Craigavon; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Sales Advisor to enhance customer satisfaction and drive new business opportunities. This role is pivotal in managing customer relationships, ensuring contract renewals, and achieving key performance indicators. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Join a company that values innovation and sustainability, offering a supportive environment with growth opportunities. If you are passionate about delivering exceptional service and want to be part of a dynamic team, this is the perfect opportunity for you.

Benefits

Career Growth Programs

Hybrid Work Model

Ongoing Training

Mentorship Support

Health & Wellness Benefits

Attractive Pension Plans

Employee Discounts

Cycle to Work Scheme

Referral Bonuses

Qualifications

• 2 years' experience in customer service and sales in a formal environment.
• Proven ability to meet and exceed KPIs with strong communication skills.

Responsibilities

• Handle inbound queries and provide effective solutions via phone and email.
• Identify new business opportunities and maintain a healthy sales pipeline.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

IT Proficiency

Education

Five GCSEs including English and Maths

Third-level qualification in Customer Care or Sales

Job description

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Client:

Kingspan Water and Energy

Location:

Job Category:

-

EU work permit required:

Yes

Job Reference:

3a34accb9f59

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are seeking Customer Service Sales Advisor to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.

Key Responsibilities:

• Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
• Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain high accuracy in order processing, including managing credit card transactions.
• Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
• Achieve Key Performance Indicators (KPIs) set by the Service Manager.
• Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
• Track and record sales activities to monitor performance.
• Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
• Provide exceptional, professional service to both internal and external customers.
• Build and nurture strong relationships with key stakeholders, including field engineers.
• Ensure compliance with company procedures and legal requirements.

What we are looking for:

• Five GCSEs (or equivalent), including English and Maths.
• 2 years' experience in customer service and sales, handling calls and queries in a formal environment.
• Proven ability to meet and exceed KPIs.
• Strong communication skills (both verbal and written).
• Excellent listening skills with the ability to manage information accurately and efficiently.
• Exceptional organizational and planning abilities.
• A positive, confident, and determined approach to work.
• Ability to work independently and as part of a team.
• Ability to work under pressure and manage multiple demands.
• Proficient in IT and computer systems.
• Third-level qualification in Customer Care or Sales.

About Us: Kingspan Water & Energy

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.

Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Hybrid: 3 days a week in the office and 2 at home after training period.
• Training & Development: Ongoing training to enhance your skills and qualifications in your role.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Join Us

Apply today to become part of a growing company committed to excellence.

Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.