Customer Service Returns Assistant

Europcar; Crawley; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Europcar at Gatwick Airport as a Customer Service Returns Assistant, where you'll excel in providing outstanding service to customers during vehicle returns. We value a passion for service, flexibility, and teamwork. Enjoy competitive pay, bonus potential, and various perks including discounted car hire rates and career development opportunities.

Benefits

Competitive salary

Bonus potential

Free on-site parking

Enhanced maternity leave

Discounted car hire rates

20% discount on EE mobile contracts

Legal support via BUPA

Career development opportunities

Qualifications

• Minimum 4 years driving experience with a full driving license.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Assist customers during vehicle returns.
• Provide excellent customer service throughout the rental process.

Skills

Excellent communication

Interpersonal skills

Teamwork

Customer service passion

Flexibility

Job description

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Customer Service Returns Assistant, Crawley

Client: Europcar

Location: Crawley, Gatwick Airport

Job Category: Other

EU work permit required: Yes

Job Reference:

0eee01c0f2fa

Job Views:

16

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Europcar is looking for a Customer Service Returns Assistant.

Requirements:

• A full, valid driving licence, with a minimum of 4 years driving experience.

About Europcar:

We are more than just a car rental company at airports; we offer a wide range of services and a great customer experience.

Role Overview:

Join our team at Gatwick Airport as a Customer Service Returns Assistant. You'll work in a fast-paced environment, assisting customers during vehicle returns and providing excellent service throughout the rental process.

Ideal Candidate:

• Passionate about customer service with a calm approach to challenges.

What We Offer:

• Competitive salary
• Bonus potential
• Free on-site parking
• Enhanced maternity leave (subject to conditions)
• Discounted car hire rates
• 20% discount on EE mobile contracts
• Legal and support services via BUPA
• Career development opportunities

Qualifications and Skills:

• Valid clean driving licence with at least 4 years' experience
• Excellent communication and interpersonal skills
• Ability to work in a team in a fast-paced environment
• Flexible working hours, including evenings and weekends
• Car rental/sales experience is desirable but not essential (training provided)

Work Schedule:

Week 1 - Monday, Tuesday, Friday, Saturday, Sunday