Customer Service Retention Specialist

Listers Group; Lincoln; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading automotive service company in Lincoln is seeking a Customer Relationship Executive to support the sales team. The role involves prospecting customers, coordinating appointments, and ensuring high levels of customer service. Ideal candidates will possess strong sales records and communication skills. Competitive salary of up to £32,000 with various benefits including holidays, pension, and staff discounts.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking

Company Events

Qualifications

• Outstanding record of sales achievements.
• Highly organised with excellent communication skills.
• Experience in explaining complex products to customers.

Responsibilities

• Prospect finance renewal customers.
• Coordinate appointments with customers and staff.
• Conduct post-visit customer care calls.
• Update workbook with contacts and sales.
• Achieve daily bookings and sales targets.

Skills

Sales achievements

Organisational skills

Written communication

Oral communication

Customer service

Job description

Overview

An exciting opportunity has arisen at Listers Mercedes Benz Lincoln. We are looking for an enthusiastic and customer focussed individual to join the team as a Customer Relationship Executive for the Mercedes brand.

Hours of work are Monday to Friday (with a scheduled day off in the week), 8:30am to 6pm, with one late finish at 6:30pm on a rota basis. 1 in 2 weekends are also required.

OTE up to £32,000 plus benefits.

This is a varied and interesting role which would suit someone with previous experience in a sales orientated environment.

The Role

• To Prospect all finance renewal customers
• To co-ordinate the appointment with both the Customer, Reception Staff and the Retail Managers to a high standard
• Post visit customer care calls to establish outcomes and next actions
• To accurately update a workbook with all contacts, showroom appointments and sales
• Ensure your department is self-audited and all relevant documentation is filed correctly
• Actively work towards achieving your daily appointments booked and sales targets

The Candidate

• Has an outstanding record of sales achievements
• Is highly organised
• Has excellent written and oral communication skills
• Experienced in explaining complex products to both business and retail customers
• The ability to use their initiative to provide impeccable customer service

The successful applicant will be targeted and challenged to ensure our showroom appointments and sales are in line with monthly plans.

In return for your hard work

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events