Customer Service Representive

Melbreck technical recruitment; High Wycombe; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a dynamic and innovative team as a Customer Services Representative in High Wycombe! This role offers the opportunity to provide premium customer service support, manage key accounts, and resolve customer issues efficiently. With a focus on personal development and a supportive company culture, you'll be empowered to make a difference in a world-renowned organization. Enjoy class-leading benefits, including a generous pension plan and a bonus scheme, while working in a collaborative environment that values your contributions. Don't miss your chance to grow your career in a thriving company!

Benefits

Bonus of 10%

Life assurance

Pension of 15%

25 Days holiday

Salary Sacrifice Schemes

Qualifications

• Experience in customer service and teamwork is essential.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Provide premium customer service support to all customers and distributors.
• Handle customer queries via phone, email, or live chat.

Skills

Customer relations

Interpersonal skills

Communication skills

Ability to work under pressure

Tools

Salesforce

Microsoft Office

Job description

Customer Services Representative – High Wycombe

Great Company Culture, with class leading benefits and pension.

Melbreck Technical are working with this world renowned designer and manufacturer of specialist equipment that is used across the globe in a multitude of safety critical industries.

Due to planned growth within their Sales Team, they are now looking for a Customer Services Representative to join their business on a permanent basis ASAP!

They are a passionate, dynamic and innovative team, which empowers their colleagues to make a difference and by joining them you’ll have the chance to develop yourself and explore different opportunities.

Customer Services Representative – Role Overview:

1. Provide Premium customer service support to all customers and distributors.
2. Handling customer queries via phone, email, or live chat (Salesforce).
3. Respond to inbound sales orders and processing orders.
4. Manage and follow up on customer leads.
5. Manage Key accounts.
6. Resolve customer issues and complaints efficiently.

Customer Services Representative – Candidate Requirements:

1. Experience of customer relations and teamwork.
2. An individual with customer service experience in a similar environment.
3. Someone with excellent interpersonal and communication skills.
4. The ability to work under pressure.
5. Proficiency in all Microsoft Office applications.
6. Experience with Salesforce would be desirable.

Customer Services Representative – Benefits:

1. Bonus of 10%.
2. Life assurance.
3. Pension of 15% (with employee contributions).
4. 25 Days holiday with options to increase with time served.
5. Amazing Salary Sacrifice Schemes.

So if you are looking for your next role, don't wait, CLICK APPLY NOW!