Customer Service Representive

Compass Point Recruitment; Bury St Edmunds; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency in Bury St Edmunds is looking for a Customer Service Representative to deliver exceptional service and enhance client relationships. This role offers a competitive salary of £27,000, a quarterly bonus, and opportunities for career growth in a supportive environment. Candidates should have prior customer service experience and strong communication skills. Apply now to make an impact in a growing organization.

Benefits

Quarterly bonus based on sales performance

Supportive onboarding and training

Career development opportunities

Qualifications

• Previous experience in customer service or support roles.
• Calm and solutions-driven approach.
• Energetic with a passion for service.

Responsibilities

• Respond promptly to customer enquiries.
• Resolve customer issues efficiently.
• Process orders accurately.
• Maintain records of interactions.

Skills

Customer service experience

Strong communication skills

CRM proficiency

Empathy

Organizational skills

Job description

Overview

Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role

A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.

The Role

As a Customer Service Representative, you\'ll be the first point of contact for clients, providing expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other channels.
• Resolve customer issues with empathy and efficiency.
• Accurately process orders, forms, and requests.
• Maintain detailed records of customer interactions and transactions.
• Work closely with internal teams to meet customer needs.
• Provide insights and feedback to improve service processes.
• Stay up to date on product knowledge and company offerings.

Ideal Candidate

• Previous experience in customer service, order handling, or support roles.
• Calm, empathetic, and solutions-driven approach to customer interactions.
• Strong communication skills both verbal and written.
• Confident using CRM systems, applications, and social media platforms.
• Organised, detail-oriented, and able to multitask effectively.
• Self-motivated and capable of working both independently and in a team.
• Energetic with a passion for providing exceptional service.

What\'s on Offer

• Competitive salary of £27,000 per annum
• Quarterly bonus based on sales performance
• Full-time, Monday to Friday working hours
• Supportive onboarding and training
• Career development opportunities within a stable and growing business

Ready to apply? If you\'re enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.