Customer Service Representative with level of French (Must be an EU or a UK )

ZipRecruiter; England; Remote; GBP 25,000 - 35,000; Full time

Job summary

A remote customer support company seeks a Customer Service Representative in the UK or EU. You will handle customer quotations and requests, manage orders, and communicate effectively with clients. Fluency in English and French is essential, with a strong focus on service delivery and relationship building. The role offers flexible remote work and an annual bonus.

Benefits

Remote work flexibility

Annual bonus of 5%

Employee benefits

Qualifications

• Experience working in customer service roles in a fast-paced environment.
• Ability to handle customer queries effectively.
• Familiarity with managing quotes and orders.

Responsibilities

• Manage customer communication using the CRM system.
• Produce quotations for spare parts and components.
• Coordinate with technical teams on complex quotes.
• Expedite orders and track the delivery process.
• Provide excellent customer experience through communication.

Skills

Good communication skills

Negotiation skills

Fast-paced environment adaptation

Relationship building

MS Office proficiency

Understanding of Commercial processes

Knowledge of ERP systems

Knowledge of CRM systems

Fluent in English and French

Tools

SAP

C4C (CRM system)

Job description

Job Description

Customer Service Representative with level of French (Must be an EU or a UK )

Location: United Kingdom (remote) or European Union (remote)

About the Role

The Customer Service Representative is responsible for the accurate process of customer quotation and order requests, in line with our service offer. You will own the internal & external customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries like master data queries, supplier declarations and other; you are able to think quickly and creatively during these interactions to provide a good brand image and great customer experience. In addition, the role will cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the wider function teams to enhance customer experience.

About Your Responsibilities

• Management of customer communication via C4C (CRM system).
• Produce spare parts and simple component quotations.
• Co-ordinate with the technical teams to produce complex component quotations.
• Effectively manage the quote follow up process (within the defined thresholds).
• Create sales orders as per Customer Purchase Orders.
• Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
• Expedite orders and keep track of the logistics process and delivery management.
• Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
• Handle all associated query management by phone and email.
• Be a key interface for external and internal customers in Europe to ensure that they receive the best possible customer experience.

What You Need

• Understanding of the end-to-end Commercial process - Quote to Cash process.
• The ability to develop strong relationships with customers at all management levels.
• Good communication and negotiation skills.
• The ability to work in a team-orientated fast-paced and demanding environment.
• Ability to work in a fast-changing environment whilst remaining dedicated to service delivery.
• Proficient in all MS products: Word, Excel, PowerPoint, etc.
• Knowledge of ERP systems.
• Knowledge of SAP.
• Knowledge of CRM systems.
• English + French .

About Your Benefits

• Remote work partially
• Annual bonus of minimum 5%
• Company employees’ benefits

Next steps?

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