Customer Service Representative with a additional EU Language

JR United Kingdom; Watford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Service Representative fluent in an additional EU language. This role involves managing the order process, collaborating with various departments, and providing exceptional customer service. With a hybrid working arrangement, this position offers the flexibility to work from home while ensuring customers receive the best support. If you are passionate about helping others and have strong communication skills, this opportunity is perfect for you.

Qualifications

• Fluency in an additional EU language is essential.
• Strong communication skills are required.

Responsibilities

• Manage the entire order process from placement to delivery.
• Handle customer cases proactively to ensure outstanding service.
• Collaborate with other departments and maintain strong customer relationships.

Skills

Fluent in additional EU language (French, German, Spanish, or Italian)

Verbal communication

Written communication

Customer service skills

Job description

Job Title: Customer Service Representative with an Additional EU Language, Watford

Location: Watford, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our well-known client is seeking a Customer Service Representative who is fluent in an additional EU language, such as French, German, Spanish, or Italian. The candidate must be fluent in both written and spoken communication.

Responsibilities:

1. Manage the entire order process, from placement to delivery at the customer's location.
2. Collaborate closely with other departments within the organization.
3. Open tickets for calls and emails related to technical emergencies and inquiries.
4. Create quotations and pre-payment forms.
5. Handle customer cases proactively, focusing on providing outstanding service.
6. Maintain good verbal and written communication and build strong relationships with customers.
7. Follow internal processes while thinking independently and creatively.

This position operates from Monday to Friday with a hybrid working arrangement.