Customer Service Representative - UncappedCommission

ZipRecruiter; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications company as a Sales Advisor, where you'll connect with customers in a fast-paced environment. Benefit from a competitive salary, comprehensive training, and various perks including flexible working conditions, career development support, and discounts on products. Ideal for resilient individuals keen to excel in a customer-focused role.

Benefits

Online GP access for family

Paid Carer’s Leave

Family Leave with full and half pay

Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Qualifications

• No prior sales experience is required.
• Proven ability to achieve targets in a work environment.
• Comprehensive training will be provided.

Responsibilities

• Discuss and understand customer needs over the phone.
• Help customers choose suitable products and services.
• Work flexibly and adaptively in a sales environment.

Skills

Relationship Building

Resilience

Adaptability

Target Achievement

Job description

Job Description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: July 2025

If you’re a natural at connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we harness the power of technology to bring people together and change their lives for the better. Join our Newcastle OR North Tyneside Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for resilient and driven people, who’ve proved they can achieve their targets at work. We’ll provide comprehensive training to ensure you feel confident talking about our tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we support flexible working – for example, allowing you to schedule your own breaks or bank time off so you don’t miss important events or appointments.

What’s in it for you?

• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commissions scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer’s Leave: Up to 2 weeks off to support colleagues caring for family or friends
• Family Leave: Equalised maternity, paternity, and adoption leave with 18 weeks’ full pay and 8 weeks’ half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Support to achieve your career goals without limits
• Season Ticket Travel Loan: Funds for your travel to and from work
• Volunteering Days: Opportunities to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…