Customer Service Representative - Uncapped Commission (Whitley Bay)

JR United Kingdom; North Tyneside; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative, where your communication skills will shine. This role offers a competitive starting salary with opportunities for growth and uncapped commission. Enjoy a supportive environment that values flexibility, allowing you to balance work and personal life. With benefits like online GP access, generous family leave, and career development support, this position is perfect for those looking to build a lasting career in a thriving company. Don't miss the chance to make a real impact in the lives of customers while advancing your own career.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental care

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales roles is a plus.

Responsibilities

• Engage with customers over the phone to discuss their needs.
• Provide information on products and services to enhance digital lives.

Skills

Customer Service

Sales Skills

Communication

Education

High School Diploma

Relevant Experience

Job description

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Customer Service Representative - Uncapped Commission (Whitley Bay), North Tyneside

Client: EE

Location: North Tyneside, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks of full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family.
• Huge discounts on EE & BT products, including your mobile and broadband – saving hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting your career ambitions.
• Season Ticket Travel Loan – funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days to give back to your local community.
• Optional private healthcare and dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?