Customer Service Representative - Uncapped Commission

Job Description

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: June 2025 onwards

Why this job matters

If you’re a confident talker who enjoys asking questions and building relationships, then this could be the role for you. Perhaps you have a wealth of life experience that helps you connect with people, or you’re skilled at negotiating in daily life. These skills can translate well into a sales advisor role with EE. We’ll provide training on our products and services so you can talk confidently about how we can help our customers.

We don’t do ‘hard sales’. The role involves discussing with customers over the phone how we can enhance their digital lives and find the right products for them. Join our Sales Team in Tyneside or Gosforth.

We understand that life is dynamic, and this role offers flexibility. We’ll support your success by allowing you to schedule your breaks, bank time, and occasionally work from home if needed.

What’s in it for you?

• A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks for colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay within the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career within EE, with opportunities for growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Join a great team with meaningful support and tailored training to help you build a lasting career. What are you waiting for?