Customer Service Representative - Uncapped Commission

JR United Kingdom; Truro; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading telecommunications provider in Truro is seeking a passionate Customer Service Representative to enhance customer experiences. The role offers a competitive starting salary, earning potential through commission, and support for personal growth. Flexibility in scheduling and the option to work from home are included. Join a supportive team culture focused on career development and customer satisfaction.

Benefits

Competitive salary

Online GP access

Paid carer's leave

Family leave with full pay

Discounts on company products

Volunteering days

Optional healthcare and dental

Qualifications

• Confident communicator with a passion for helping others.
• Ability to build relationships with customers.
• Flexibility to adapt to varying situations.

Responsibilities

• Engage with customers about enhancing their digital lives.
• Provide insights and recommendations on products and services.
• Support customers over the phone in a consultative manner.

Job description

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Customer Service Representative - Uncapped Commission, Truro

Client: EE

Location: Truro, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

6

Posted:

28.07.2025

Expiry Date:

11.09.2025

Job Description:

Where: EE Truro

Part Time: Permanent

Start Date: 06th October 2025

Hourly rate: £12.82

The Role:

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 9 months, plus an uncapped super simple commission scheme.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?