Customer Service Representative - Uncapped Commission

EE Limited; Roa Island; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Great Money

Uncapped Commission

Brilliant Benefits

Growth opportunities

Flexible hours

Great People

Job summary

EE Limited in Warrington is hiring a Customer Service Representative to join the busy contact centre. You will handle incoming calls from EE customers, help them compare phone and broadband deals, and guide them to the best product options.

The role emphasizes excellent listening and communication skills, with uncapped commission and strong employee benefits in a supportive team environment.

Qualifications

• Outgoing and energetic; great listener and fluent talker.
• Experience in retail or hospitality is a plus.

Responsibilities

• Take incoming calls from existing EE customers to find best deals.
• Help customers navigate EE's phones, broadband and other tech products.
• Match customers to the most suitable products.

Skills

Sales

Customer service

Communication

Job description

Customer Service Representative - Uncapped Commission

Start Date: 02/11/#####

2026-09-08T00:00:00

Location: North West England, GB, LA13 0QN

Contract: Any

Closing Date: 2026-10-30T10:00:03.6

Role Details

Full Time Role - 37.5 hours per week
Location: Stanford House Birchwood WA3 7TH

About the Role

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths About Sales

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• Great Money - you start on £26,116 which goes up to £26,738 after 8 months.
• Uncapped Commission - the more you sell, the more you can earn.
• Brilliant Benefits - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• Growth - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• Great People - you're working with people like you. It's a sociable, supportive environment.