Customer Service Representative - Uncapped Commission

EE; Delamere Park; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

EE product discounts

Career growth

Flexible hours

Carers leave

Job summary

EE in Warrington is seeking a proactive Sales Advisor for our Warrington contact centre. You will join a lively team, train to assist EE customers with the best deals on phones and broadband, and guide them through the products we offer.

You’ll need to be a strong listener and fluent speaker, enjoy challenges, and thrive on helping customers. The role includes performance targets, uncapped commission, and generous benefits in a supportive workplace.

Qualifications

• Outgoing and energetic personality
• Great listener and fluent talker
• Customer-focused with problem-solving skills

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Help customers navigate the different tech products we sell.
• Match customers with the perfect product based on what they say.

Skills

Customer service

Communication

Sales ability

Active listening

Job description

Start Date: 02/11/2026

Full Time Role - 37.5 hours per week

Stanford House Birchwood WA3 7TH

If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.

Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

Our team in Warrington is full of people like you – so you’ll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our Warrington contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.

It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.

People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

• GREAT MONEY
  – you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION
  – the more you sell, the more you can earn.
• BRILLIANT BENEFITS
  – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH
  – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY
  – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE
  – you’re working with people like you. It’s a sociable, supportive environment.