Customer Service Representative - Uncapped Commission

JR United Kingdom; Redruth; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading telecommunications company in Redruth is seeking a Customer Service Representative. This role involves engaging with customers over the phone to enhance their digital lives by recommending appropriate products. Offering a starting salary of £25,087 plus uncapped commission, the position provides flexibility with break scheduling and potential remote work. Benefits include online healthcare access for the family and generous leave policies.

Benefits

Starting salary of £25,087, rising to £25,684 after 9 months

Online GP access 24/7

Market-leading carer’s leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Qualifications

• Strong communication skills with a friendly and engaging manner.
• Ability to build rapport with customers over the phone.
• Willingness to learn about products and services.

Responsibilities

• Engage with customers and discuss their digital needs.
• Recommend suitable products to enhance customer experience.
• Provide high-quality customer service without hard selling.

Skills

Confident communication

Relationship building

Customer service

Job description

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Customer Service Representative - Uncapped Commission, Redruth

Client: EE

Location: Redruth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Where: EE Truro

Type: Permanent, Part Time

Start Date: 6th October 2025

Hourly rate: £12.82

The Role

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Perhaps you have a wealth of life experience and building relationships, or maybe negotiating with family during mealtimes is routine. If so, you have transferable skills for a sales advisor role with EE. We’ll provide training to help you confidently discuss our products and services.

We don’t do ‘hard sales’. The role involves speaking to customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Truro and use your skills to make a difference.

We understand life is dynamic, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home when needed.

Benefits

• A starting salary of £25,087, rising to £25,684 after 9 months, plus uncapped commission
• Online GP access 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks for supporting family or friends
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds of pounds annually
• Support for career development and growth opportunities
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

Join a great team with supportive culture and tailored training to build a lasting career. What are you waiting for?