Customer Service Representative - Uncapped Commission

ZipRecruiter; Porth; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a leading telecommunications company as a part-time Sales Advisor, where you will engage customers over the phone and enhance their digital experiences. Benefit from a competitive hourly rate, flexible scheduling, and a supportive team culture. If you have strong communication skills and a passion for helping others, we want you on our Sales Team!

Benefits

Great starting hourly rate

24/7 Online GP access

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• Confident communicator with great relationship-building skills.
• Experience or aptitude in sales-related roles.
• Adaptability and flexibility in scheduling needed.

Responsibilities

• Talk to customers about products that enhance their lives.
• Provide training and support on product information.
• Schedule breaks and manage work-life balance.

Skills

Communication

Negotiation

Relationship Building

Job description

Job Description

Part time: Permanent - 20 Hours per week

Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time shift pattern:

Monday - Sunday OFF, 16:30-21:00 (Mon-Fri), 09:45-18:00 (Sat), Sun OFF

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?