Customer Service Representative - Uncapped Commission

JR United Kingdom; Mountain Ash; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Mountain Ash. This role offers a great starting salary with opportunities for growth and uncapped commission. You will connect with customers, helping them enhance their digital experiences while enjoying a supportive work environment that values flexibility. With comprehensive training provided, you will be equipped to confidently discuss a range of products and services. The company promotes personal development and offers numerous perks, including health care options and generous leave policies, making this an exciting opportunity for anyone looking to grow in their career.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales is beneficial.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide information about products and services without hard selling.

Skills

Customer Service

Sales Skills

Communication

Job description

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Customer Service Representative - Uncapped Commission, Mountain Ash

Client: EE

Location: Mountain Ash, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.