Customer Service Representative - Uncapped Commission

Ee; Maesycoed; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications provider is offering a Sales Apprenticeship in Merthyr Tydfil. This position allows individuals to engage with customers, helping them choose the right products and services. Candidates will receive training and a Level 2 NVQ in Customer Service. The role offers a competitive salary with various incentives, flexible working options, and numerous benefits including discounts and a supportive work environment.

Benefits

Starting salary of £21,620 plus incentives

Flexible working model

Huge discounts on EE & BT products

Volunteering days

Optional private healthcare and dental plans

25 days holiday with options to buy more

Gym membership discounts

Qualifications

• Natural ability to connect with people.
• Proven track record of achieving targets.
• Willingness to learn and complete training.

Responsibilities

• Engage customers over the phone.
• Help customers select suitable products and services.
• Complete training and gain qualifications.

Skills

Customer communication skills

Relationship building

Resilience

Education

Level 2 NVQ in Customer Service

Job description

Full time: Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural at connecting with people—building relationships and understanding their needs—you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we harness the power of technology to bring people together and improve lives. Join our Merthyr Sales Team and play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-paced environment.

No sales experience is necessary. We look for resilient and driven individuals who have proven they can achieve targets. We provide comprehensive training to ensure you feel confident discussing our innovative tech products and services.

Alongside your work, you will complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career. When you're ready, we’ll support your growth and development. Our Aspire programme, for example, offers opportunities to learn new subjects and start careers in areas like Human Resources, Marketing, Finance, Design, Reporting, Management, and more.

This is just one way we help you advance your career. If you’re interested, just ask!

What We’re Looking For

We believe in a personal environment where everyone is treated with respect. We’re committed to building a community where all feel they belong. We celebrate diversity in age, race, sexuality, disability, religion, and gender identity. Everyone is welcome at EE.

What’s In It For You?

Joining EE offers many benefits, including:

• Starting salary of £21,620 plus incentives throughout the year
• Smart working model supporting flexible routines
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Refurbished, state-of-the-art contact centres
• Volunteering days to give back to your community
• Optional private healthcare and dental plans for you and your family
• Share scheme with discounted company investments
• 25 days holiday, with options to buy more
• Optional pension scheme for your future
• Critical illness cover
• Gym membership discounts
• Attraction discounts for the family year-round

The small extras include free parking, complimentary tea and coffee, and concierge services.

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!