Customer Service Representative - Uncapped Commission

TieTalent; Caerphilly; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company in the technology sector is seeking a part-time Customer Service Representative in Caerphilly. This role requires confident and engaging communication skills to assist customers over the phone and enhance their digital experiences. With a flexible work schedule and uncapped commission potential, this position offers career development opportunities and various employee benefits, including healthcare and discounts on products.

Benefits

Online GP access for you and family

Market-leading paid carer’s leave

Equalised maternity, paternity, and adoption leave

Discounts on EE & BT products

Volunteering days

Optional Private Healthcare

Qualifications

• Confident communicator with an ability to build relationships.
• Enjoys customer interaction and possesses life experience in negotiation.
• Willingness to learn about products and services.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide information on the right products for customers' needs.
• Assist in achieving sales objectives without hard selling.

Skills

Communication

Negotiation

Customer Relations

Job description

Customer Service Representative - Uncapped Commission

3 days ago Be among the first 25 applicants

About

Part time: Permanent - 20 Hours per week

Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time Shift Pattern

• Monday - OFF
• Tuesday - OFF
• Wednesday - 16:30-21:00
• Thursday - 16:30-21:00
• Friday - 16:30-21:00
• Saturday - 09:45-18:00
• Sunday - OFF

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• Great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you grow your family
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

• Caerphilly, Wales

Languages: English

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Technology, Information and Internet

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