Customer Service Representative UK

iRhythm Technologies, Inc.; Bagshot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading digital healthcare company in the UK is seeking a motivated Customer Care Representative to join their operations team. The role involves handling inbound and outbound calls, data entry, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and attention to detail. This is a fantastic opportunity to begin a career in the medical device industry with a company passionate about improving healthcare quality.

Qualifications

• Motivated individual with a keen interest in the medical device industry.
• Ability to handle inbound and outbound phone calls.
• Experience with data entry and managing customer service enquiries.

Responsibilities

• Manage inbound and outbound phone calls.
• Handle Salesforce ticket management.
• Facilitate inter-departmental communication.

Skills

Customer service

Strong communication skills

Attention to detail

Tools

Salesforce

Job description

Overview

We are recruiting a motivated Customer Care Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.

Responsibilities

• Inbound & Outbound Phone calls


• Salesforce ticket management


• Inter-departmental communication


• Data entry across multiple systems


• Accuracy, attention to detail and strong communication skills


• Understanding and adhering to Quality System requirements


• Customer service enquiries


• Proactive project work to improve service offering

About iRhythm

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.