Customer Service Representative - Temp to Perm

Office Angels; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Guildford is seeking experienced Customer Service Superstars. The role involves handling customer queries via phone, email, and LiveChat in a supportive environment. Ideal candidates should have prior customer service experience and excellent communication skills. This position offers a vibrant team culture with growth opportunities.

Qualifications

• Prior experience working in customer services (office).
• Familiarity with CRM systems (desirable).
• Excellent written and verbal communication skills.

Responsibilities

• Handling customer queries across phone, email, and LiveChat.
• Building strong relationships and trust with customers.
• Providing accurate information and resolving issues efficiently.

Skills

Customer service experience

Problem-solving

Excellent communication skills

Attention to detail

Team player

Tools

CRM systems

Job description

Overview

An exciting new opportunity to join a rapidly growing business in Guildford! Due to continued expansion, the team is currently seeking experienced Customer Service Superstars to join and contribute to their success.

You will be part of a fantastic team culture with the opportunity to develop your skills in a supportive and friendly environment.

This is a brilliant role for someone who enjoys solving problems, thrives on multitasking, and wants to work in a fun and dynamic setting.

Key Responsibilities

• Handling customer queries across phone, email, and LiveChat with empathy and professionalism
• Building strong relationships and trust with customers
• Providing accurate information and resolving issues efficiently
• Keeping detailed records of customer interactions
• Collaborating with internal teams and external partners
• Representing the brand with pride and positivity

Skills & Experience

• Prior experience working in customer services (office)
• Familiarity with CRM systems (desirable)
• Excellent written and verbal communication skills
• A natural problem-solver with great attention to detail
• A team player with a strong customer-first mindset

If you\'re interested, click APPLY NOW or email [e-mail] to find out more!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.