Customer Service Representative - Start Monday 13th October

VanRath; Belfast; On-site; GBP 24,000; Full time

Job summary

A leading Broadband Company in Northern Ireland is seeking Customer Service Agents to provide high-quality support to customers. This position offers a 37.5-hour workweek with opportunities for progression. Ideal candidates will have experience in a similar role, strong communication skills, and attention to detail. Enhance your career in a fast-paced, supportive team environment. Starting on 13th October, initially as a temporary contract.

Qualifications

• Experience working in a similar role.
• Ability to deliver high-quality service consistently.
• Capacity to thrive in a fast-paced environment.

Responsibilities

• First point of contact for customers via inbound calls.
• Support customers with a range of queries.
• Accurately log interactions and update account details.

Skills

Strong communicator

Attention to detail

Positive individual

Great telephone manner

Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.

Start date is Monday 13th October - Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).

Salary

£23809.50 + other Additional Benefits (Top Company)

Responsibilities

• First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
• Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)
• Redirecting customers to relevant departments when needed
• Accurately logging interactions and updating account details
• Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
• Thriving in a fast-paced, supportive, and enjoyable team environment
• Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business
• Identifying customer needs and pain points to provide personalised support and guidance

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

Vanrath is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment.