Customer Service Representative/Sales Support Administrator (based Shirley, Solihull)

Abbott; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare company is seeking a fast-paced Customer Service Representative to join their Solihull office. This role involves processing hospital orders, managing customer complaints, and supporting internal stakeholders. Ideal candidates will demonstrate superb communication skills and a team-oriented attitude. Opportunities for enthusiastic individuals without prior experience are welcome.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits to support families

Qualifications

• Excellent written and verbal communication skills are necessary.
• Prior experience in customer service or sales advisory roles preferred.
• Knowledge of SAP is advantageous.

Responsibilities

• Receive & process all hospital orders within daily deadlines.
• Handle customer complaints and manage relationships.
• Participate in product tracking research if required.

Skills

Communication

Organizational Skills

Customer-focused

Team-oriented

Tools

SAP

Microsoft Office

Job description

The Opportunity

We are recruiting for a fast-paced Customer Service Representative with superb communication skills to support our medical devices customer service team in our lovely Solihull office.

What You’ll Do

• Receive & process all hospital orders within daily deadlines including invoice management
• Handle customer complaints
• Manage internal stakeholder relationships
• Follow up on pricing discrepancies
• Issue required credit notes for returns and complaints within official procedural deadlines
• Liaise with approved logistic partners
• Participate in product tracking research when required
• Process and follow up on Product Event Reporting (PER) in collaboration with Territory Managers

What You'll Need:

• Excellent written and verbal communication skills
• Prior experience in customer service or sales advisory roles is preferred but enthusiastic candidates without experience are encouraged to apply
• Knowledge of SAP is advantageous
• Proficiency in Microsoft Office
• Team-oriented attitude
• Customer-focused and service-minded
• Good organizational skills
• Effective communication skills for internal and external contacts
• Ability to work well under deadlines

As a global healthcare company, we offer a range of benefits including competitive salaries, a defined contribution pension scheme, private healthcare, life assurance, and flexible benefits to support you and your family.