Customer Service Representative (Remote)

ZipRecruiter; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology platform is seeking passionate individuals for customer support in an AI and blockchain-driven environment. As part of the team, you'll help users navigate social media profiles and cryptocurrencies, ensuring customer success in a dynamic setting. Join us to empower customers and innovate in the tech landscape!

Qualifications

• 1–3 years of experience in social media, cryptocurrency, and AI.
• Proficient in managing customer interactions through various channels.
• Fluency in English is essential.

Responsibilities

• Guide customers with Web3 social media profile setup via phone, email, and chat.
• Assist users with cryptocurrencies and connecting their digital wallets.
• Educate users on platform navigation.

Skills

Phone etiquette

Communication

Interpersonal skills

Multitasking

Organization

Prioritization

Familiarity with Crypto

Familiarity with social media

Familiarity with Web 3.0

Familiarity with blockchain

Familiarity with AI applications

Education

1–3 years of relevant experience

Job description

Job Description

About the Company

Are you passionate about helping people and implementing solutions in a fast-paced technical & social media environment? We’re looking for dedicated individuals to support our customers in maximizing opportunities in our AI, blockchain powered, social media platform. Training is provided for competent candidates! We are USA based and time zone is EST.

About the Role

What You’ll Do:

• Guide customers with Web3 social media profile setup via phone, email, and chat
• Assist users with cryptocurrencies and connecting their digital wallets
• Educate users on platform navigation through various communication channels
• Deliver clear, insightful answers about platform features and advertising
• Collaborate with internal teams to address customer needs effectively

Qualifications

• 1–3 years of relevant experience - social media, Crypto and some basic AI

Required Skills

• Strong phone etiquette, communication, and interpersonal skills
• Proven ability to multitask, stay organized, and prioritize effectively
• Familiarity with Crypto, social media, Web 3.0, blockchain, and AI applications
• Fluency in English

If you’re driven to empower customer success and thrive in a dynamic, cutting-edge tech environment, this is your opportunity! We offer a collaborative workplace that fuels growth and innovation. Ready to make an impact with our team? Apply Today!