Customer Service Representative (Remote)

ZipRecruiter; Leigh; Remote; GBP 25,000 - 35,000; Full time

Job summary

A USA-based company is seeking dedicated individuals for customer support roles in a tech environment focused on AI and cryptocurrency. As a customer support specialist, you will assist users in navigating a Web3 social media platform, guiding them in setting up profiles and connecting wallets. The role demands effective communication skills and knowledge of social media, blockchain, and AI applications, providing a great opportunity to make an impact in a dynamic workplace.

Qualifications

• 1–3 years of relevant experience in social media or cryptocurrency.
• Fluency in English required.

Responsibilities

• Guide customers with Web3 social media profile setup.
• Assist users with cryptocurrencies and connecting digital wallets.
• Educate users on platform navigation across channels.
• Deliver insight on platform features and advertising.
• Collaborate with teams to address customer needs.

Skills

Communication

Interpersonal Skills

Multitasking

Organization

Familiarity with Crypto

Social Media Knowledge

Web 3.0 Knowledge

Blockchain Knowledge

AI Applications Knowledge

Phone Etiquette

Job description

Job Description

About the Company

Are you passionate about helping people and implementing solutions in a fast-paced technical & social media environment? We’re looking for dedicated individuals to support our customers in maximizing opportunities in our AI, blockchain powered, social media platform. Training is provided for competent candidates! We are USA based and time zone is EST.

About the Role

What You’ll Do:

• Guide customers with Web3 social media profile setup via phone, email, and chat
• Assist users with cryptocurrencies and connecting their digital wallets
• Educate users on platform navigation through various communication channels
• Deliver clear, insightful answers about platform features and advertising
• Collaborate with internal teams to address customer needs effectively

Qualifications

• 1–3 years of relevant experience - social media, Crypto and some basic AI

Required Skills

• Strong phone etiquette, communication, and interpersonal skills
• Proven ability to multitask, stay organized, and prioritize effectively
• Familiarity with Crypto, social media, Web 3.0, blockchain, and AI applications
• Fluency in English

If you’re driven to empower customer success and thrive in a dynamic, cutting-edge tech environment, this is your opportunity! We offer a collaborative workplace that fuels growth and innovation. Ready to make an impact with our team? Apply Today!