Customer Service Representative (Polish + French)

Venn Group; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in Watford is seeking a Customer Service Representative responsible for managing order processes and customer inquiries. The role requires fluency in Polish and French, providing an engaging service to clients across the EMEA region. Hybrid working options are available, along with various employee benefits, creating an attractive work-life balance.

Benefits

33 days’ holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish and French at a business level.
• Previous experience in customer services.

Responsibilities

• Manage customer orders and respond to inquiries efficiently.
• Open and manage customer tickets in line with expectations.
• Resolve complaints and ensure timely communication.

Skills

Customer service

Communication

Problem Solving

Job description

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Working hours are variable as this team work in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

Criteria

• Fluent to a business proficiency, both written and spoken, in Polish
• Fluent to a business proficiency, both written and spoken, in French
• Experience in customer services

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes.