Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours)

QVC; Liverpool; On-site; Part time

Job summary

Join a leading company as a Call Centre Representative in Liverpool, where you will provide exceptional customer service and support. With a focus on teamwork and individual performance, you will engage with customers to resolve their inquiries. Enjoy a flexible working environment after an initial training period and be part of a dedicated team committed to excellence.

Benefits

Paid Time Off

Employee Assistance Program

Parental Leave

Company Discounts

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience interpreting and responding to customer questions.

Responsibilities

• Handle inbound customer calls, resolving complex enquiries.
• Work towards individual performance targets as part of a team.

Skills

Customer Service

Communication

Problem Solving

Tools

Computer

Job description

UK218

Call Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as Call Centre Representative.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.81 per hour

Contract type

• Permanent
• Part-time

Work hours

• On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks notice of shift.

What will I do as a Call Centre Representative?

In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.

About You – To be in your role you'll need:

• The desire to deliver a first-class customer service experience
• Take ownership of performance and always seek ways to improve.
• Engage with customers and colleagues, creating a people-focused work culture.
• Have Experience interpreting and responding to customer questions.
• Experience using a computer is necessary in this role.

Work from home approach (Minimum of first 3 months working onsite)

We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.

What will I get in return?

The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and support our customer.

Submit your application online today, we look forward to hearing from you!

Closing date for applications is

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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