Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)

QVC; Liverpool; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Join a leading company as a Call Centre Representative in Liverpool, where you'll provide exceptional customer service and be part of a supportive team. Enjoy flexible working options, comprehensive training, and opportunities for career growth in a dynamic environment.

Benefits

Paid Time Off

Employee Assistance

Parental Leave

Volunteer Hours

Discounts

Qualifications

• Desire to deliver first-class customer service.
• Experience interpreting and responding to customer questions.

Responsibilities

• Handle inbound customer calls and resolve complex enquiries.
• Work towards individual performance targets.

Skills

Customer Service

Performance Ownership

Engagement

Computer Literacy

Job description

UK218

Call Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.81 per hour

Contract type

• Permanent
• Part-time

Work hours

• On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks' notice of shift.

What will I do as a Call Centre Representative?

In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world-class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.

While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up for success, you will be provided with a supportive and seamless onboarding experience, including four weeks of training.

About You – To be successful in this role, you'll need:

• A desire to deliver a first-class customer service experience
• Take ownership of performance and seek continuous improvement
• Engage with customers and colleagues, fostering a people-focused work culture
• Experience interpreting and responding to customer questions
• Computer literacy is necessary for this role

Work from home approach

We aim to offer a flexible working environment combining home and office-based work. Your leader will discuss available options that suit both you and the business. A minimum of the first 3 months will be onsite.

What will I get in return?

The chance to be part of a dedicated team focused on our customers, with opportunities for career growth and development. We support your career path with various learning and support initiatives.

Apply online today! We look forward to hearing from you.

Closing date for applications

Details to be provided in the application process.

Why join us?

If you enjoy teamwork, creating positive customer experiences, and are passionate about retail, media, social media, live streaming, technology, or design, you'll find exciting projects here. We support professional growth and daily learning, and are committed to inclusion and belonging. Our comprehensive Total Rewards package includes competitive pay, paid time off, employee assistance, parental leave, volunteer hours, discounts, and more. Join QVC Group for a dynamic, friendly, and fast-paced career environment.

Our commitment to inclusion

Aligned with Our Principles—Driving Progress, Acting with Empathy, Being Brave, Embracing the Future, Doing What's Right—we ensure equal employment opportunities and comply with all relevant laws. We are a Disability Confident employer and operate a Guaranteed Interview Scheme. For consideration under this scheme, please indicate this on your application.

Application process

Click Apply to log in or create an account, check your application status, and stay updated with our Talent Acquisition team.