Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)

QVC, Inc.; Knowsley; On-site; GBP 18,000 - 23,000; Part time

Job summary

A leading company in the retail industry is seeking a Customer Service Representative for part-time evening shifts. This role involves handling inbound calls, providing exceptional service, and being an integral part of a team. Candidates should possess a desire to excel in customer service and have basic computer skills. The position starts at £13.81 per hour, with potential for flexible working arrangements after initial training.

Benefits

Career Development

Paid Time Off

Employee Assistance

Discounts

Qualifications

• Desire to deliver first-class customer service.
• Ownership of performance and continuous improvement.
• Engaging with customers and colleagues positively.

Responsibilities

• Handling inbound customer calls and resolving complex inquiries.
• Providing excellent customer service and driving brand loyalty.
• Working as part of a team to meet performance targets.

Skills

Customer Service

Teamwork

Computer Proficiency

Job description

Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)

Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)

Apply locations: UK, Liverpool, Knowsley

QVC is hiring a Call Centre Representative in Knowsley. Join our Customer Care Team and enjoy a rewarding career in customer service.

Please view our video to learn more about working at our Contact Centre.

Hourly Pay: £13.81 per hour

Contract Type: Permanent, Part-time

Work hours: On Call Evenings, Monday - Sunday: 17:00-23:00, with 2 weeks' notice of shift

Responsibilities include:

• Handling inbound customer calls and resolving complex inquiries
• Providing excellent customer service and driving brand loyalty
• Working as part of a team to meet performance targets
• Participating in four weeks of comprehensive training

About You:

• Desire to deliver first-class customer service
• Ownership of performance and continuous improvement
• Engaging with customers and colleagues positively
• Experience interpreting customer questions
• Proficiency with computers

Work from home approach: Minimum of first 3 months onsite, with flexible options discussed with your leader

Benefits include: Career development, competitive pay, paid time off, employee assistance, parental leave, volunteer hours, discounts, and more

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QVC Group is a Fortune 500 company with multiple retail brands, dedicated to redefining shopping through innovative video-driven commerce and a vibrant community of shoppers worldwide.