Customer Service Representative - Part Time - Evening Shifts

FinTech People; Cardiff; Hybrid; GBP 27,000; Part time

Job summary

A dynamic financial services organization is seeking part-time evening Customer Service Representatives in Cardiff. This role offers excellent career development opportunities, full training, and the chance to work in a supportive environment. Ideal candidates will have a positive attitude and experience in customer service, with the ability to adapt in a fast-paced setting.

Qualifications

• Experience in retail, hospitality, or corporate customer service.
• Commitment to high service standards.
• Eagerness to succeed in a fast-paced environment.

Responsibilities

• First point of contact for banking queries via various channels.
• Support customers to resolve issues promptly.
• Collaborate with teammates for quick call responses.

Skills

Positive attitude

Common sense

Customer service experience

Adaptability

Quick learning

Job description

Customer Service Representative - Part Time - Evening Shifts

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Calling night owls, moon bathers, star gazers, parents, carers, students, graduates, and part-time pros!

Part-Time Evening Customer Service Advisors are needed for a dynamic organization that is growing quickly and offers excellent career development opportunities. You will receive full training and tools to perform your role to a high standard, delivering outstanding customer experiences. This is a fantastic opportunity to join the financial services sector and be part of a company that genuinely cares about, progresses, and values its staff.

• 30 Hours Per Week - Shifts from 5pm to 1:30am on a rota basis (12 shifts over 3 weeks)
• 25 Hours Per Week - 5 shifts of 5 hours starting at 5pm, 6pm, or 7pm on a rota basis
• Hybrid working after 6 weeks of office-based training
• Salary £26,500 + benefits (pro rata)

Duties include:

• Being the first point of contact for banking queries via phone, email, chat, and social media
• Taking ownership and supporting customers to resolve issues promptly, escalating when necessary
• Collaborating with teammates to ensure quick call responses and minimal wait times
• Showing empathy for customers needing extra time or assistance
• Detecting and reporting fraudulent transactions or activities

Essential skills and experience:

• A positive attitude, common sense, and experience in retail, hospitality, or corporate customer service
• Commitment to high service standards and going beyond for customers
• Adaptability, quick learning, and eagerness to succeed in a fast-paced environment

Applicants must reside within a commutable distance to Cardiff and complete 6 weeks of office-based training. Remote work opportunities are available after training.

Note: Successful employment is contingent upon employment, credit, and criminal background checks. Applicants must have been residents in the UK for the past 5 years due to the urgent nature of this role.

Apply now for immediate consideration and interview!