Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)

QVC; Liverpool; Hybrid; GBP 1,000; Part time

Job summary

Join a leading company as a Call Centre Representative in Knowsley, where you will provide exceptional customer service and handle inbound calls. Enjoy a supportive onboarding experience and flexible working arrangements. Opportunities for career growth await you!

Benefits

Paid Time Off

Employee Assistance Programs

Parental Leave

Volunteer Hours

Discounts

Qualifications

• Desire to deliver first-class customer service.
• Experience interpreting and responding to customer questions.

Responsibilities

• Handle inbound customer calls and resolve complex enquiries.
• Promote brand advocacy and meet individual performance targets.

Skills

Customer Service

Teamwork

Communication

Computer Skills

Job description

UK218

Call Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.81 per hour

Contract type

• Permanent
• Part-time

Work hours

• On Call Days Monday - Sunday: 10:00-20:00, with 2 weeks notice of shift.

What will I do as a Call Centre Representative?

As a welcoming and friendly voice of QVC, you will be passionate about providing world-class customer service. You will handle inbound customer calls, resolve complex enquiries, and promote brand advocacy.

You will work as part of a team to ensure overall success and also meet individual performance targets.

You will receive a supportive onboarding experience, including four weeks of training, to prepare you for success in your role.

About You – To be successful in this role, you'll need:

• A desire to deliver first-class customer service
• Ownership of your performance and a drive to improve
• Engagement with customers and colleagues to foster a people-focused culture
• Experience interpreting and responding to customer questions
• Computer skills necessary for the role

Work from home approach (Minimum of first 3 months onsite)

We offer a flexible working arrangement combining home and office-based work, with details to be discussed with your leader.

What will I get in return?

The chance to be part of a dedicated team serving our customers, with opportunities for career growth and development.

Apply online today. We look forward to hearing from you!

Application closing date

Please check the job posting for the closing date.

Additional Information

If you enjoy teamwork, creating experiences, and delighting customers, you'll love working here. We offer a comprehensive Total Rewards package, including competitive pay, paid time off, employee assistance programs, parental leave, volunteer hours, discounts, and more. Join us for friendly teams, exciting projects, and fast-paced careers.

QVC Group is committed to inclusion and belonging, driven by our Principles: Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right. We provide equal employment opportunities and comply with all applicable laws. For support or accommodations, contact [e-mail]. We are a Disability Confident employer with a Guaranteed Interview Scheme. Please indicate if you wish to be considered under this scheme on your application.

How to Apply

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