Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)

QVC; Liverpool; On-site; GBP 1,000; Part time

Job summary

Join a leading company as a Call Centre Representative in Liverpool, where you will be the welcoming voice of QVC. This role involves delivering exceptional customer service, handling inquiries, and working collaboratively in a supportive team environment. Enjoy a flexible work arrangement after an initial onsite period, with opportunities for career growth and a comprehensive benefits package.

Benefits

Paid Time Off

Employee Assistance Programs

Parental Leave

Volunteer Hours

Discounts

Qualifications

• Desire to deliver first-class customer service.
• Ability to engage with customers and colleagues.

Responsibilities

• Handle inbound customer calls and resolve complex enquiries.
• Drive brand advocacy and meet individual performance targets.

Skills

Customer Service

Communication

Teamwork

Tools

Computer Proficiency

Job description

UK218

Call Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.81 per hour

Contract Type

• Permanent
• Part-time

Work Hours

• On Call Days Monday - Sunday: 07:00-18:00, with 2 weeks' notice of shift.

Role Responsibilities

As a Call Centre Representative, you will be the welcoming, friendly voice of QVC, passionate about delivering world-class customer service. Your responsibilities include handling inbound customer calls, resolving complex enquiries, and driving brand advocacy. You will work as part of a team to ensure overall success and meet individual performance targets. A supportive onboarding process, including four weeks of training, will prepare you for success.

Candidate Requirements

• A desire to deliver first-class customer service
• Ownership of performance and continuous improvement
• Ability to engage with customers and colleagues, fostering a people-focused culture
• Experience interpreting and responding to customer questions
• Proficiency in using a computer

Work From Home Policy

Initially, a minimum of three months onsite work is required. We aim to offer a flexible work arrangement combining home and office work, with options discussed with your leader.

Benefits

Join a dedicated team focused on our customers, with opportunities for career growth, learning, and development. We offer a comprehensive Total Rewards package including competitive pay, paid time off, employee assistance programs, parental leave, volunteer hours, discounts, and more. Enjoy a dynamic work environment with friendly teams and ambitious projects.

Inclusion and Equality

QVC Group is committed to inclusion and belonging, providing equal employment opportunities and complying with all relevant laws. For support or reasonable accommodations, contact [e-mail]. We are a Disability Confident employer operating a Guaranteed Interview Scheme. Please indicate if you wish to be considered under this scheme.

Application Process

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