Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)

QVC; Liverpool; On-site; Part time

Job summary

Join a leading company as a Call Centre Representative in Knowsley, providing exceptional customer service. You will handle customer inquiries, work in a supportive team environment, and undergo comprehensive training. Opportunities for career growth and a flexible work arrangement await you.

Benefits

Paid Time Off

Employee Assistance

Parental Leave

Volunteer Hours

Discounts

Qualifications

• Desire to deliver first-class customer service.
• Experience interpreting and responding to customer questions.

Responsibilities

• Handle inbound customer calls and resolve complex enquiries.
• Meet individual performance targets as part of a team.

Skills

Customer Service

Continuous Improvement

Teamwork

Communication

Tools

Computer Proficiency

Job description

UK218

Call Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.81 per hour

Contract type

• Permanent
• Part-time

Work hours

Friday - Monday: 09:00-17:00

What will I do as a Call Centre Representative?

As a welcoming and friendly voice of QVC, you will be passionate about providing world-class customer service. Our Customer Care Team Members handle inbound customer calls, resolving often complex enquiries and driving brand advocacy.

You will work as part of a team to ensure overall success and also aim to meet individual performance targets.

To prepare you for success, you will undergo a supportive onboarding process, including four weeks of training.

About You – To succeed in this role, you will need:

• A desire to deliver first-class customer service
• Take ownership of your performance and seek continuous improvement
• Engage with customers and colleagues to foster a people-focused culture
• Experience interpreting and responding to customer questions
• Proficiency in using a computer

Work from home approach

Initially, you will work onsite for at least the first three months. We aim to offer flexible working arrangements combining home and office work, to be discussed with your leader.

What will I get in return?

Be part of a dedicated team, with opportunities for career growth and development. We support our team members with various benefits and exciting projects.

Apply online today! We look forward to hearing from you.

Additional Information

The closing date for applications is [date].

If you enjoy teamwork, creating positive experiences, and delighting customers, you'll love working here. We offer a comprehensive Total Rewards package, including competitive pay, paid time off, employee assistance, parental leave, volunteer hours, discounts, and more. Join us for friendly teams, ambitious projects, and fast-moving careers!

Our commitment to inclusion and belonging is rooted in Our Principles: Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right. We provide equal employment opportunities and support reasonable accommodations. For assistance, contact [e-mail]. QVC UK is a Disability Confident employer and participates in a Guaranteed Interview Scheme. Please indicate if you'd like to be considered under this scheme on your application.

How to Apply

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