Customer Service Representative Open Day

Vacancy Filler; Tees Valley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading vehicle rental provider is seeking Customer Service Representatives to join their expanding team in Darlington. Candidates will deliver exceptional service in various customer service roles, handle disputes, and contribute to a quality-focused environment. The position offers a competitive salary starting at £22,369.35, along with numerous benefits such as annual leave, pension contributions, and employee discounts. Join the open day on 13th August to learn more and potentially interview on the spot.

Benefits

Competitive salary

Annual leave starting at 24 days

Employee discounts

Pension contributions

Wellbeing services

Qualifications

• Passion for delivering exceptional customer service.
• Ability to thrive in a fast-paced, business-to-business environment.
• Dedication to quality and customer satisfaction.

Responsibilities

• Manage customer operations and ensure smooth processes.
• Assist with bookings, resolve complaints, and answer queries.
• Take ownership of complex issues and maintain communication with customers.

Skills

Motivated individual

Exceptional customer service

Detail-oriented

Job description

Customer Service Representative Open Day

Join Our Growing Team as a Customer Service Representative! Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!

As our business continues to expand, we’re hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Wednesday 13th August. This is your chance to learn more about our exciting opportunities and see what we have to offer!

We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints. Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards, and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a great fit for you within the role of CSR.

Our Teams include:

1. Hire Desk Administration: Ensuring smooth customer operations by managing rates, onboarding, system troubleshooting, and handling fines, penalties, and mileage data.
2. Frontline: The first point of contact, delivering exceptional customer service, assisting with bookings, resolving complaints, and answering queries.
3. Conversion and Resolution: Investigators taking ownership of complex issues, sourcing vehicles, resolving dissatisfactions, and maintaining clear communication with customers.

We offer a competitive salary starting from £22,369.35 per annum, rising to £22,721.31 after probation, with potential to earn up to £25,341.50 based on performance. Benefits include annual leave starting at 24 days, increasing to 26, plus public holidays and a birthday leave. We provide pension contributions, life assurance, savings schemes, employee discounts, wellbeing services, motoring benefits, and a financial wellbeing app.

Join us at our open day to explore our business, meet the team, tour our offices, and possibly interview on the spot! Details are:

• Date: Wednesday 13th August 2025
• Time: 2pm - 7pm (latest arrival 6:30pm)
• Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ

With over 60 branches nationwide, we are the UK’s largest light commercial vehicle rental provider. We also support customers across the UK, Ireland, and Spain through ZIGUP, a leader in mobility solutions. Join us to unlock your potential and thrive in a dynamic industry!