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Customer Service Representative (Nordic Speaking)

ZipRecruiter

Wokingham

Hybrid

GBP 40,000 - 60,000

Full time

6 days ago
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Job summary

A leading healthcare company is seeking a Nordic Speaking Customer Service Representative to join their team in Wokingham. This full-time role involves supporting customers from Nordic markets and requires strong communication skills and a customer-focused approach. The position offers a hybrid working arrangement with a competitive pay rate and various benefits.

Benefits

On-site car parking and cycle storage
Subsidised on-site restaurant
On-site gym facilities
Enhanced holiday allowance
Annual bonus scheme, subject to eligibility

Qualifications

  • Strong customer focus; effective English communication skills.
  • Experience in contact center or team environments.
  • Good organizational, numerical, and administrative skills.

Responsibilities

  • Support Nordic markets, dealing with inbound customer calls.
  • Primary contact between business and customers, demonstrating excellent service.
  • Process orders, enquiries, and manage customer relationships.

Skills

Fluency in Finnish
Customer focus
Effective communication skills in English
Computer skills
Organizational skills
Numerical skills
Administrative skills

Tools

Customer Relationship Management systems

Job description

Job Description

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Representative (Nordic Speaking). This is a full-time ongoing temporary role, working Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm - 37 hours per week. The pay rate is £12.87 per hour, rising to £13.23 after 3 months. The role is based at their prestigious site in Wokingham, currently offering a hybrid working arrangement of 3 days in the office and 2 days at home, with flexibility required.

If you are friendly, proactive, and articulate, you'll feel right at home in this diverse and welcoming team.

If you have experience in the medical, pharmaceutical, or vision care sectors, we would like to hear from you, although this is not essential.

Responsibilities:
  • This role supports the Nordic markets (Sweden, Finland, Norway & Denmark), dealing with inbound calls from healthcare customers.
  • Act as the primary contact between the business and its customers, demonstrating excellent customer service in every interaction.
  • Processing telephone orders, enquiries, complaints, and requests for information.
  • Arranging returns and credits to customers' accounts.
  • Providing updates to customers and collecting feedback on customer satisfaction.
  • Managing relationships between stakeholders across the business.
  • Maintaining corporate SLAs and individual KPIs.
  • Responding to email enquiries from customers.
  • Maintaining customer and product knowledge.
Requirements:
  • Fluency in Finnish (other Nordic languages such as Swedish, Norwegian, Danish considered) and proficiency in English.
  • Strong customer focus.
  • Effective communication skills in English, both verbal and written.
  • Experience working in a contact centre environment.
  • Ability to work in a team environment.
  • Good computer skills, including data input and knowledge of Customer Relationship Management systems.
  • Ability to work in a fast-paced and busy environment.
  • Organizational, numerical, and administrative skills.
  • Willingness to take ownership of issues and resolve them when necessary.
Benefits:
  • On-site car parking and cycle storage.
  • Conveniently located near public transport links.
  • Subsidised on-site restaurant.
  • On-site gym facilities.
  • Enhanced holiday allowance and annual bonus scheme, subject to eligibility.
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