Customer Service Representative - Newry - 28k

VanRath; Newry; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is assisting in hiring a Customer Service Advisor for their office in Newry. This permanent position requires the candidate to support customers through various channels, solve issues, and collaborate across teams. The ideal candidate has over a year of customer service experience and a proactive, team-oriented attitude. The role offers a salary of £28,000 plus additional benefits and opportunities for progression.

Benefits

Amazing holiday allowance

Fantastic work benefits

Holiday package

Progression opportunities

Qualifications

• 1+ years' experience in a customer service role or similar.
• Genuine passion for helping others and providing top-tier support.
• Confidence using computer systems.

Responsibilities

• Responding to customer queries via phone, email, and live chat.
• Taking ownership of customer issues and ensuring resolutions.
• Collaborating with multiple teams for efficient processes.

Skills

Customer service experience

Calm and confident communication

Strong organizational skills

Proactive attitude

Job description

VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Key Responsibilities:

• Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
• Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
• Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
• Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
• Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort

The Ideal Person

• 1+ years' experience in customer service or a similar customer-facing role
• A genuine passion for helping others and providing top-tier support
• Calm, confident communication - even when things get a little hectic
• Strong organisational skills and confidence using computer systems
• A proactive attitude and a team player mentality

Jack Groves via Vanrath in the strictest confidence.

Testimonials

As a student seeking short-term work experience, I found Robbie Lemon at Vanrath to be incredibly helpful. He quickly matched me with a role that suited my goals and allowed me to gain valuable experience. Robbie was approachable, knowledgeable, and made the whole process straightforward. I'd highly recommend Vanrath to anyone looking for work.

Jack from Vanrath worked hard to help me secure a position, and I couldn't be happier with the outcome. His understanding of the industry is exceptional, and the role he found for me has been both engaging and rewarding. I really appreciated his support throughout.

I had a great experience with the entire team at Vanrath-everyone I spoke to was professional and helpful. Robbie found me a part-time role that matched both my skills and availability perfectly. I'd definitely recommend Vanrath to anyone looking for a reliable recruitment service.