Customer Service Representative (Monday - Thursday: 11-8pm Friday: 1:30-10:30pm shift)

Splend; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Role: Customer Service Representative

Location: Aldgate, London

Hours: Monday to Thursday: 11am-8pm
Friday: 1:30pm -10:30pm

About Us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About The Role

The Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone-based role, based out of our Aldgate office, will be responsible for supporting our customer-facing team on the ground in our hubs in both London and Australia, by resolving any customer queries or enquiries in a timely manner.

Responsibilities

1. Working to solve customer issues, complaints and questions.
2. Ensuring notes are added to our CRM system after each interaction.
3. Contacting customers to book in their vehicle for a service when it becomes due.
4. Building sustainable relationships and engaging customers by going the extra mile.
5. Working to meet personal/team qualitative and quantitative targets.

What You’ll Bring

1. Minimum 1+ years experience in a customer service position.
2. Be a natural problem solver.
3. Have superb communication skills both written and verbal.
4. Be tech savvy and pick up new systems with ease.
5. Naturally work to offer a best in class customer experience.
6. Present a cheerful, positive manner with customers.
7. Must be comfortable with the rostered hours of Monday to Thursday: 11am - 8pm and Friday: 1:30pm - 10:30pm.

Our Benefits

1. Performance based bonus with rewards tied to your impact.
2. 6 additional days of flexi leave to recharge.
3. 5 fully paid sick days per year.
4. Wellbeing support with access to confidential counselling through our EAP.
5. Access to our dedicated platform to support career growth.
6. Health insurance and a monthly wellness allowance.

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.

We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!