Customer Service Representative Manila (Remote)

Medical Tourism Co; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer experiences from the comfort of your home. This role offers the chance to work flexible hours while making a significant impact on customer satisfaction. You will handle various customer interactions and maintain detailed records, all while enjoying a supportive company culture that values employee contributions. With competitive pay, performance bonuses, and opportunities for career advancement in the BPO/KPO sector, this position is perfect for those looking to grow in a dynamic environment. If you have a passion for helping others and excellent communication skills, this opportunity is for you.

Benefits

Competitive salary

Performance bonuses

Career advancement opportunities

Paid and unpaid leave options

Flexible work-from-home environment

Qualifications

• 1+ year of experience in customer service or sales.
• Excellent communication skills in English, Spanish preferred.

Responsibilities

• Handle customer interactions via calls, chats, emails, and texts.
• Maintain detailed records of all customer engagements.

Skills

Written and verbal communication skills

Customer service experience

Sales experience

Bilingual (English and Spanish)

Familiarity with CRM software

Education

High school diploma or equivalent

Job description

Careers > Customer Service Representative Manila (Remote)

We have a fantastic opportunity for you to shine in a role where you can brighten customers' days and enhance your career from the comfort of your home.

Why Work With Us?

• Embrace a flexible work-from-home environment.
• Join a company culture that values its employees.
• Enjoy a competitive salary and performance bonuses.

Your Day will look like:

• Handle customer interactions via calls, chats, emails, and texts (primarily US, UK, and Australia).
• Maintain detailed records of all customer engagements and transactions.
• Participate in team meetings for progress updates and feedback.

What You’ll Need:

• Great written and verbal communication skills in English (Bilingual- Spanish language preferred)
• At least 1 year of experience in customer service or sales.
• High school diploma or equivalent.
• Ability to work US Day Shifts with flexible hours.
• Familiarity with customer service CRM software.

Expectations:

• Stay connected with clients, even outside regular hours, if needed.
• Offer guidance and support to team members as required.
• Go the extra mile to address customer inquiries effectively.

Perks of the Role:

• Competitive monthly salary starting from PHP 40,050, with PHP 32,000 during the 2-month probation period.
• Career advancement opportunities in the BPO/KPO sector.
• Paid and unpaid leave options.
• Work from Monday to Friday, with occasional weekends (compensatory days off provided).
• Permanent remote setup.

Work-from-Home Essentials:

• A quiet, dedicated workspace.
• A reliable laptop or desktop.
• High-speed internet connection.

How to Apply:

Please complete this Google Form. Note: Priority will be given to applicants who submit the form.

Job Type: Full-time

Salary: Starting from PHP 40,050 per month

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