Customer Service Representative (Hybrid) - 5084

ZipRecruiter; London; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Job Description

iTalent Digital is seeking a Customer Service Representative to join our Technology Practice Group. This is a Hybrid role. 1-2 days in the central London office per week, however, it may increase to minimum 2 days per week. This is an exciting role for the right individual to continue to cultivate your skills and domain expertise.

The individual selected will be instrumental in helping us continue to deliver excellence to our base of marquee Fortune 500 accounts. You will be joining a family of other SMEs who have also specialized within this sector.

You will also interact closely with our iTalent Practice Directors, who will partner with you and provide ongoing coaching and mentoring.

iTalent Digital offers medical benefits, 401k, paid holidays and more!

**no third party or vendor submissions please**

Looking for a customer-focused, positive customer service representative who can take full ownership of assigned customer queries and deliver prompt resolution:

• Handle shipping related customer queries using Email, Chat, and Phone within service-level agreements (SLA).
• Collaborate closely with both internal teams (inventory/export) and external partners (carriers, warehouses) to follow up with shipment issues and resolve queries effectively.
• Investigate and resolve lost or damaged package claims, managing escalations with couriers and customers.
• Must be authorized to work in the UK. The position does not provide sponsorship.

Required qualifications and skills

• 2 - 3 years customer service experience with solid knowledge on logistics/shipping.
• Self-Motivation: Ability to perform well under pressure, especially in fast-paced environments.
• Excellent communication and organizational skills, and the ability to work closely with multi-functional teams.
• A-Level or equivalent.

Additional qualifications and skills

• High attention to detail and good problem-solving skills.
• Solid Excel skills (pivots, basic formulas, and VLOOKUP).
• Experience with shipping, warehouse, carriers, forwarders, and reverse logistics.

Company Description

About iTalent Digital:

We are part of a new consulting and software development company that blends innovation and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to rethink what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The iTalent Digital Experience:

Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.

iTalent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!

Visit https://www.italentdigital.com/careers to learn more about what working at iTalent can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.

iTalent is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [e-mail] and let us know the nature of your request and your contact information.