Customer Service Representative (German speaking)

TN United Kingdom; Watford; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in the EMEA region is seeking a Customer Service Representative fluent in German to manage order entry and customer inquiries. This permanent position offers a hybrid working model and a competitive salary, along with various benefits including 33 days of holiday and opportunities for internal progression.

Benefits

33 days of holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in German at a business proficiency level.
• Experience in customer service is required.
• Additional language skills are advantageous.

Responsibilities

• Answer customer inquiries via phone or email promptly.
• Manage customer orders from entry to billing.
• Respond effectively to queries related to orders and deliveries.

Skills

Fluent in German

Customer service experience

Additional languages (Spanish, Italian, French, Polish, Hebrew, Dutch)

Job description

Job Title: Customer Service Representative (German speaking), Watford

Details

• Location: Watford, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 9994a5d7b306
• Job Views: 3
• Posted: 23.05.2025
• Expiry Date: 07.07.2025

Job Description

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position involves managing order entry, cash processes, and product delivery to commercial customers across the EMEA region, as well as handling calls and emails for technical emergencies and inquiries.

Responsibilities

• Answer customer inquiries via phone or email promptly to provide efficient and reliable service.
• Manage customer orders from entry to billing, including sending and following up on quotations and pre-payment documents.
• Open, update, and manage tickets/cases in our system for each customer inquiry, liaising with other departments as needed.
• Respond effectively to queries related to orders and deliveries, resolve complaints, and handle credits and debits to ensure outstanding deductions are addressed, with timely communication.

Working Hours

Work in shifts, alternating weekly:

• Early shift: 7:00-16:00 (3 days in office, 2 from home)
• Late shift: 9:00-18:00 (working from home)

Candidate Criteria

• Fluent in German, both written and spoken, at a business proficiency level.
• Experience in customer service.
• Additional language skills in Spanish, Italian, French, Polish, Hebrew, or Dutch are advantageous but not essential.

Benefits

The company offers 33 days of holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits, including hybrid working.